I've been here for five months. I've been working in this department for a little over three of them. Part of my daily tasks is going through the emailbox and sorting all the messages that come in, sending them to the rep that's actually assigned to each claim. When I forward them, my signature is in the email.
Today, one of the girls mentioned that her dog died last night. I found a cute virtual hug image and sent it to her. A few seconds later, I hear her asking the girl next to her: "Some Melissa (last name) just sent me a virtual hug?" All confused and WTF-ish. The second girl was like, yeah, that's Melissa. I heard the 'duh' in her voice.
But seriously... the signature didn't tip you off? Furthermore, there are eight of us here. You haven't bothered to learn my name in all this time? I realize your dog died and you're probably distraught, but, really?
I feel sooooo important.